Did you buy your purchase from a Babouche Lifestyle dealer?
In this case, the Babouche Lifestyle dealer is your first point of contact and you have the warranty with the retailer. Make sure you can provide proof of your purchase, for example the receipt or proof of your transaction.

Did you make the purchase in the official Babouche Lifestyle webshop?
In this case you can contact our customer service via e-mail . Please state the order number and, if possible, send photos to explain your complaint as well as possible.

If you prefer to call, you can reach us on working days between 9.30 am and 5 pm on 06 53548940 . You can also send a whatsapp, you can use the same number for that.

Please note: we do not guarantee: Studs and stones, studs are riveted and stones are glued to suede, but because you get stuck behind something, they can come off, they remain loose elements.